The selection of grating is related to driver, driver DM can not use grating, but SVJ3 and D-Vx can.
It should be B when connected to driver under normal circumstances, the display of 0 maybe the problem of dial or SH21 truth table, then the dial should be 0 or 4. And the “e” maybe result from bad grounding or communication interference, you can exchange the hardware for testing.
First you can do Freerun by turn off the electric to check if it is the motor sounds itself, then to do dynamic balance if you confirm that the motor is good, if either of them have problems, please check if the strap is too tight or loose or if it is off center.
1. First to confirm if the programs can be read under IC card data window.